Sky's free online catalogue
Sky Go is a multimedia app from Sky UK Limited that enables you to stream live channels and rewatch any missed programs. An intuitive feature also provides the functionality to download shows offline, creating a great viewing experience for users.
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Unfortunately, the Sky Go service is only available for current Sky subscribers, making it a free add-on for existing users. If you aren't a sky customer and aren't planning to switch providers, Netflix and NOW TV provide their respective services and channels.
What channels are available?
What makes a streaming service great isn't necessarily the additional functionality it has, but rather what you can watch through the service. Sky customers will be happy to know that their usual shows are available through the service and that they can watch them from anywhere through their handheld devices.
More specifically, users get access to Catch Up TV, which allows them to catch up on shows they otherwise missed. Sky 1, Sky Living, and Sky Partner channels are included in this.
Users can also use the service similarly to using a regular Skybox service. Watch Live allows you to watch your sky shows as they are being presented on TV, providing a traditional viewing experience. Finally, on-demand entertainment offers a vast collection of Sky-on-demand programs for you to enjoy. These vary from box sets of your favorite shows to blockbuster hit films.
While this sounds great, current customers need to know what package they are on with Sky, which will determine what they can watch through Sky Go.
Sky Go Device Accessibility
Having access to over 200 channels is only helpful if you can view it on your device. Fortunately for users, Sky Go is compatible with multiple devices, even gaming consoles.
For computers, Sky GO is supported on Windows 8.1 and up, while MAC users on OS X 10.7 and above can use the service. Sky Go is surprisingly also available on multiple devices, particularly the mainline gaming consoles - PS4/PS5, and Xbox 360/Xbox One.
Finally, worry no further if you're unsure whether Sky Go will work on your mobile device as it is compatible with iPhones from 3GS and up, any Android device, iPads, and Android tablets running with OS 4.0 and above.
Due diligence as a consumer
From a technical analysis viewpoint, Sky Go offers excellent functionality and competitive value when looking at other TV streaming services on the market. The ability to watch your favorite shows anywhere in the world can be invaluable as a consumer who travels a lot.
One look at the trust pilot entries from Sky Go paints a different picture. Many users are dissatisfied with their current service and the offerings available to them. Speeds, subpar quality, and loading failures are among the most common complaints, with users also referring to Sky's lack of support with Sky Go as a whole.
There is no extra cost to try out the service if you are a current Sky Customer; however, consumers on the fence shouldn't ignore these user reviews.
Limitations of Sky Go
Sky Go has several notable limitations that may impact its usability and appeal. First and foremost, it is exclusively available to existing Sky TV subscribers, making it inaccessible to non-Sky customers. This requirement limits the service's audience and excludes potential users who are not willing to switch providers.
Furthermore, Sky Go's performance is heavily dependent on a stable and fast internet connection. Users require at least 2-3 Mbps for smooth streaming, but this can be significantly affected by peak usage times or other connected devices, leading to buffering and quality degradation.
Another limitation is the service's lack of additional customer support; user feedback often highlights frustrations with loading failures, subpar streaming quality, and unresolved technical issues. While the ability to download shows for offline viewing is helpful, it does not extend to live broadcasts, further restricting its utility.
Lastly, the content users can access is tied to their existing Sky subscription package, meaning some users might find the range of available programs limited unless they are on a higher-tier plan.
Exploring alternatives to Sky Go
For those unable or unwilling to use Sky Go, several alternative streaming services offer similar or superior features. Netflix, a leading global platform, provides a vast library of movies, TV shows, and original content without requiring a separate subscription to another provider. Netflix also offers a seamless viewing experience across devices and regions, catering to diverse tastes and preferences.
NOW TV, owned by Sky, is another viable option that offers contract-free streaming of Sky's popular channels and content, making it more flexible for users who do not wish to commit to a full Sky subscription.
Amazon Prime Video is another strong contender, featuring a wide array of on-demand movies, series, and exclusive shows, as well as the added benefit of integration with Amazon's broader services.
For live TV, apps like BBC iPlayer and Hulu cater to users seeking real-time content with robust streaming performance. These alternatives often provide better user interfaces, cross-platform support, and advanced features, such as personalized recommendations, at a comparable or lower cost than committing to Sky TV and Sky Go.
Go for the service, or turn elsewhere?
Sky Go is an additional service that current subscribers to Sky have access to for free. There is no real reason not to try it and see if you can find value in the functionality available, especially if you travel frequently.
For non-Sky subscribers, be mindful of Sky's consistent backlash for their online service, and ensure you check whether your internet speeds will be able to stream the content consistently. If you can snag a Sky deal, it might be worth checking out.
